About

Terry Chen builds products and go‑to‑market machines that make technology safer and more valuable. A Boston native, he is CIO and VP of Global Relations at Modulate, where he helps organizations mitigate enterprise risk and platform risk using prosocial voice intelligence. His work spans AI‑driven content safety for communities and real‑time fraud prevention for regulated industries, aligning product strategy, compliance and marketing so customers see both protection and growth.

At Modulate, Chen has helped scale two category‑defining offerings. ToxMod, the proactive voice‑moderation platform for games, has been shown to cut exposure to severe toxicity by about 50 percent, improving retention and engagement, including in Activision's Call of Duty franchise. VoiceVault brings real‑time fraud, scam and abuse detection to voice channels, giving financial services, insurance and contact centers a practical way to reduce losses and brand risk. Modulate reports more than 200 million hours of voice analyzed to date, a signal of both product maturity and market adoption.

Chen's remit bridges product and marketing for both B2C and B2B. He partners with studios and platforms to improve user experience and safety in consumer communities, and with enterprises to de‑risk operations, streamline compliance and integrate at scale, for example through Modulate's Twilio integration across contact channels. His published work in Forbes Finance Council treats trust and safety as a core growth strategy and speaks to ARR discipline in B2B SaaS, reinforcing a commercial lens on ethical technology.

Earlier in his career, Chen trained in scientific research at UCLA, taught at Harvard and founded a recording studio focused on vocal processing, experiences that inform his approach to human‑centric AI. He serves on the boards of ECPAT International and Marketplace Risk, and speaks frequently on responsible AI, safety and voice technology for both consumer and enterprise audiences.