AI trust and safety that cuts toxicity by 50%

Testimonials

• “Terry is one of those rare leaders who brings together deep technical insight with a truly human touch. As our COO, CIO, and VP of Global Relations, he’s been at the heart of how our systems and teams have grown, leading everything from setting up secure VPNs and thoughtful cybersecurity practices to designing infrastructure that scales as we do. He has a quiet but powerful influence on how we build, including how we approach product decisions, architect software systems, and make smart choices around ML-driven tools. Terry also brings a sharp strategic lens to the table. He’s led key vendor negotiations like securing better pricing and terms in our AWS partnerships, always thinking long-term about how to balance cost, performance, and flexibility for the whole team. His ability to operate across technical, operational, and business domains is rare and deeply valuable. But what really makes Terry exceptional is how much he cares about people. He remembers the small things like a passing comment, a favorite snack, a life update and makes everyone around him feel seen and supported. He creates space for everyone to feel included, and his steady, thoughtful presence makes him the kind of person people naturally trust and want to work with. Terry doesn’t just run operations he builds culture. He makes sure we scale in a way that’s sustainable, thoughtful, and deeply human. He’s not only a brilliant leader and strategist, but a kind and generous teammate. Any organization would be lucky to have him.”

  Pranil Bhavsar, Data Engineer · Adelaide

• “Terry Chen is someone that I believe would be successful in anything that he does. He is someone who leads with attention, compassion, empathy and a forward-thinking mind. Working with Terry has been an absolute pleasure from the start and an enjoyable experience to date. In my time working with Terry, he has accomplished goals that provide immense value, impacting the company and individuals alike. He's worn many hats and has demonstrated technical expertise and market growth centric skills. Terry is someone who will make the time to hear your needs and help resolve those issues to the best of his abilities, while continuing to maintain a standard of excellence. In my diverse range of various work opportunities, I have come to realize that a majority of the joy that I have experienced from my career has been from the people I work with. Terry makes the workplace enjoyable!”

  Amy Saetern, Senior QA Engineer · Modulate

• “As of the time of writing this recommendation, Terry and I have worked together for exactly four years, with Terry serving as my direct manager throughout that period. My role as an audio engineer at Modulate, under Terry’s guidance, was my first full-time job, and I’m grateful to say that from our initial phone screen to today, our working relationship has only grown stronger and more rewarding. Technically, Terry has a remarkably diverse skill set. When we started working together, he was Modulate’s VP of Audio, a role where he demonstrated a keen ear for vocals and a deep understanding of how to make them sound great. As Modulate grew from an early seed-stage startup to Series A, Terry’s journey evolved naturally: he became the company’s COO, a role that fit his exceptional talent for people management and strategic negotiation, the best I’ve seen from anyone I’ve worked with. Terry is truly multifaceted. His skills cover everything from PowerShell scripting, server infrastructure, and audio engineering to corporate strategy, finance, recruiting, public speaking, and more. I could go on and on, but the one quality that sets him apart above all else is his genuine care for the people he works with. His ability to build authentic, respectful, and empowering relationships is rare in the corporate world. He embodies the leadership the world needs more of: strategic, empathetic, and deeply human. Beyond the technical and professional skills I’ve learned from him, there’s one lesson I’ll carry with me for life: "approach people with open-mindedness, yet approach impact with conviction". That balance of discernment and decisiveness is something Terry exemplifies effortlessly. I’m incredibly thankful that my first full-time manager was someone who shares my values of seeing beyond superficiality and doing what’s right when it truly matters. Thoughtful, strategic, and always empathetic. Anyone lucky enough to work with or even just interact closely with Terry will be deeply blessed.”

  Chinmay Warang, Audio Engineer · Modulate